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Explain what is Employee empowerment? What are the effects of employee empowerment?
Employee empowermentEmployee empowerment is a term used to express the ways in which non-managerial staff can make autonomous decisions without consulting a boss/manager. These self-willed decisions can be small or large depending upon the degree of power with which the company wishes to invest employees. Employee empowerment can begin with training and converting a whole company to an empowerment model. Conversely it may merely mean giving employees the ability to make some decisions on their own.
Employee empowerment is a strategy and philosophy that enables employees to make decisions about their jobs. Employee empowerment helps employees own their work and take responsibility for their results. Employee empowerment helps employees serve customers at the level of the organization where the customer interface exists.
People talk about employee empowerment in many different ways, but the basic theme remains: give your employees the means for making important decisions, and making those decisions the right ones.
The results, when this process is done right, are heightened productivity and a better quality of work life.
Employee empowerment means different things in different organizations, based on culture and work design. However, empowerment is based on the concepts of job enlargement and job enrichment.
* Job enlargement: Changing the scope of the job to include a greater portion of the horizontal process.
Example: A bank teller not only handles deposits and disbursement, but also distributes traveler's checks and sells certificates of deposit.
* Job enrichment: Increasing the depth of the job to include responsibilities that have traditionally been carried out at higher levels of the organization.
Example: The teller also has the authority to help a client fill out a loan application, and to determine whether or not to approve the loan.
As these examples show, employee empowerment requires:
* Training in the skills necessary to carry out the additional responsibilities.
* Access to information on which decisions can be made.
* Initiative and confidence on the part of the employee to take on greater responsibility.
Employee empowerment also means giving up some of the power traditionally held by management, which means managers also must take on new roles, knowledge and responsibilities.
It does not mean that management relinquishes all authority, totally delegates decision-making and allows operations to run without accountability. It requires a significant investment of time and effort to develop mutual trust, assess and add to individuals' capabilities and develop clear agreements about roles, responsibilities, risk taking and boundaries.
the effects of employee empowerment# In an employee empowerment organization, the employee/manager relationship is inverted. Instead of the employee working for the manager, the manger essentially will be catering to the needs of the employees. Managers must ensure that employees have the proper resources needed to make the decisions that allow the job to be done. In order for employee empowerment to be successful, the employees have to be properly trained and they must also have access to any information pertaining to their additional responsibility. Managers are accountable to make certain that happens
For Detail long answer please refer to following book.
The business of employee empowerment: democracy and ideology in the workplace