Q.1. what is the difference between “hearing” and “listening”. Briefly describe 2 different examples of each from your own personal or work experience.
Ans: There is a world of difference between hearing and listening. A hearing specialist may, through therapy and devices, enable sounds to become more audible to the human ear. But these kinds of actions have no influence on a person's listening ability. Hearing is a physical process. Listening is a cognitive, emotional skill.
Corollary of Sight:
The sense of sight offers a corollary to understanding the difference between hearing and listening. Eyeglasses may enable a person better to see a signal flag. But, that same person may not understand the message being sent by those waving flags.
Understanding
Understanding is one outcome of the skill of listening. In other words, you may hear what another person is saying, but you may not understand. Understanding is the most basic product of listening.
Empathy
Persons in counseling professions place a high premium on the ability of a counselor to empathize with a client or patient. Counseling 101, whether secular or pastoral, posits that listening is the key to subsequently establishing a level of rapport that leads to a relationship of trust between persons.
Paraphrasing
You may be able to listen and, subsequently, understand another person's story of a life experience. This may even lead to a significant level of empathy on your part toward the other person, but it is not enough. You need to convey to the other person that you have listened to him. The principle way of accomplishing this is to paraphrase (not mere parroting) what you believe the other person has said, letting him know you've listened.
Learning
When you are talking (unless you're asking a question), you are only sharing what you already know. You never learn until you shut up and listen.